The MOST important thing to figure out if you want to GROW your business...

Rethinking the Customer & Employee Journey Workbook

When you download the workbook today... 
you'll also get a FREE explainer video to help you get the most out of it!

What's Inside,

Are you a business owner who's ready to create a better experience for your customers?

It's time to stop viewing the customer journey as a series of separate actions or events. You need to be able to see the journey in its entirety. With this toolkit, you'll have access to everything you need to start that process. 
The exact same worksheets we use with our clients!
Why You’ll Want This Book

The Rethinking the Customer Journey Workbook is a complete guide to understanding, analyzing, and improving your business's customer and your employee journey. 

  • Identify your key new customer acquisition channels (And identify any gaps in the channels)
  • ​See the experience from the customer point of view (Adding to the customers experience & exceeding expectations)
  • ​Understand how to take your customers go from know, like, try to buy, repeat that process, and refer you to others (Creating a well thought out and full customer journey)
The exact same worksheets we use with our clients!
But Don't Just Take Our Word For It

See What Our Customers Are Saying...

"I started my business with tools from Duct Tape Marketing, so almost all my growth can be directly or indirectly attributed to the network somehow."
Dean Heasley - Nashville Marketing
What’s Inside

Your customer journey is about more than just making a sale. It's about building trust and loyalty, so your customers come back again and again. The Rethinking the Customer Journey Workbook is full of worksheets, forms, and checklists that will give you a firm grasp on what your customers want and how they want it… so you can make it happen!

  • Identify your key new customer acquisition channels
  • ​Taking the customer from just knowing about you to liking & trusting you
  • ​Adding to the customers experience & exceeding expectations
  • ​Tools to strengthen your buying process
  • ​The important after purchase path
  • ​The full know, like, trust, try, buy, repeat, refer process
Bonus explainer video that'll give you even more advice on how to get started!
By optimizing your Customer Journey using this workbook, you'll be able to increase sales and customer loyalty, get a uniform view of the journey, and better predict behavior.
The exact same worksheets we use with our clients!
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